Frequently Asked Questions

Everything you need to know about your FOXWELL shopping experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate of $5.95 applies.

What is your return policy?

We want you to love your fit. If you're not satisfied, you can return unworn items with tags still attached within 30 days of delivery for a full refund or exchange.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., 'runs small' or 'true to size') based on customer feedback.

Which payment methods do you accept?

FOXWELL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.

How should I care for my FOXWELL garments?

To ensure longevity, we recommend following the care label instructions on each piece. Generally, we suggest washing in cold water and hanging to dry to preserve fabric quality and color vibrancy.

Can I track my order after it has been placed?

Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.